Terms and conditions

Assessment fees

• R250Small electronics, and TVs up to 32 inch
• R350Laptops and desktop PCs
• R450Consoles, and TVs bigger than 32 inch

• The assessment fee is paid upfront, in cash or by instant EFT.
• If a device can't be repaired, R500 is charged on top of the assessment fee.
• Prices may differ on south bridge damage or display IC faults. The quote tells you first.

Booking in and diagnosis

Condition and contents at book-in

• Technician must inspect and record the visible condition before acceptance. Existing damage, missing parts, liquid exposure, corrosion, broken seals, cracks, dents, scratches, burn marks, missing screws, missing covers and other abnormalities should be recorded and, where possible, photographed. The client confirms the condition recorded with their initials.

Evaluation and diagnostic authorisation

When you sign the book-in form, you confirm:

1. I authorise Static PC Repairs to inspect, test, open, dismantle and diagnose the item where reasonably necessary to determine the fault and repair requirements.
2. I understand that an evaluation/diagnostic examination may reveal additional or unrelated faults that were not apparent at intake. A diagnosis is not a guarantee that the item is repairable or economically repairable.
3. The evaluation/diagnostic fee is payable for the time, labour, equipment and expertise required to inspect and diagnose the item. Unless otherwise agreed in writing, this fee is non-refundable.
4. Where a power fault or other fundamental fault prevents meaningful testing, I authorise the business to carry out reasonable diagnostic work necessary to determine the underlying fault. Additional repair work requiring material expenditure will be communicated to the client where practicable.
5. I understand that diagnostic testing can sometimes cause a pre-existing, weakened or intermittent component to fail completely, particularly where an item has liquid damage, corrosion, physical damage, electrical/surge damage, overheating or prior repair/modification.

Data, passwords and personal information

• The client is responsible for backing up all data before handing an item to the business. The business is not responsible for loss, corruption or inaccessibility of data resulting from the repair, diagnosis, failure of storage media or circumstances beyond the business’s reasonable control.
• The client must provide only passwords/access information reasonably required to perform the authorised service. Where possible, sensitive personal information should be removed before submission.

Quotes and repairs

Repair authorisation and quotations

• No quotation constitutes a guarantee that the item will be repairable. A quotation is based on the information and condition reasonably ascertainable at the time of evaluation.
• If additional faults are discovered after approval of a repair, the business may require further authorisation and/or payment before continuing with additional work.
• Once repair work, special-order parts or other chargeable work has been authorised by the client, charges incurred may be payable even if the item subsequently proves to have further faults or becomes uneconomical to repair, subject to applicable law.
• Parts replaced during a repair may be retained by the business unless the client requests their return before the repair is completed and this is reasonably practicable.
• Declining a repair does not automatically cancel or refund an evaluation/diagnostic fee already incurred. Any refund, credit or waiver will only apply where agreed in writing or required by law.

Liability and pre-existing damage

• The client acknowledges that electronic equipment may contain hidden, intermittent or pre-existing faults which cannot always be identified at intake.
• The business will take reasonable care of items while they are in its possession. The business does not accept responsibility for faults or damage caused by pre-existing conditions, liquid ingress, corrosion, electrical surge/lightning, unstable power, physical impact, misuse, unauthorised prior repairs/modifications, or other causes outside the business’s reasonable control, except where liability cannot lawfully be excluded.
• Where an item is already damaged, non-functional or supplied with missing components, the business cannot guarantee that diagnostic or repair work will restore the item to its original condition.

Payment, collection and storage

• All approved repair charges and applicable fees are due before the item is released, unless a different written arrangement has been agreed.
• Items must be collected promptly once the client has been notified that they are ready or that the business cannot proceed with the repair.
• Where an item remains uncollected after the applicable collection period communicated by the business, storage charges may apply. Any disposal or sale of an uncollected item will be handled in accordance with applicable South African law and any required notices.
• The client remains responsible for outstanding lawful charges incurred in relation to the item, including authorised repair work and applicable storage charges.

Warranty

• Any warranty or guarantee provided by Static PC Repairs applies only to the specific repair or part stated on the invoice/job card and is subject to the written warranty terms supplied at collection.
• Warranty coverage does not ordinarily apply to physical damage, liquid damage, corrosion, surge/lightning/electrical damage, misuse, negligence, tampering, unauthorised repairs, software/data issues or faults unrelated to the original repair, except where required by applicable law.

Repairs carry a 1 to 3 month warranty, stated on your invoice or job card.

Business accounts

Business discount accounts and trade or dealer accounts are for businesses that need IT products, repairs, accessories and technical services at business-account pricing.

1. A business/dealership account is subject to approval by Static PC Repairs Pty Ltd.
2. Business pricing or discounts are not automatic and may differ by product, repair, quantity, supplier cost and promotion.
3. Discounts may not be combined with other promotions, clearance pricing or special offers unless specifically authorised in writing.
4. All prices remain subject to quotation and stock availability. Supplier price changes may affect quoted prices.
5. Unless a separate written credit agreement has been approved, all purchases and repair charges are payable before collection or release of goods.
6. Any approved credit terms, credit limit or payment period must be confirmed in writing by Static PC Repairs Pty Ltd. This application alone does not create a credit facility.
7. The account holder must ensure that only authorised representatives place orders or request services on the account.
8. Repairs remain subject to Static PC Repairs’ standard evaluation, repair, warranty, collection, storage and payment terms.
9. Proof of business registration and/or identification may be requested before account approval.
10. Static PC Repairs Pty Ltd may suspend or review the account where payments are overdue, account information is inaccurate, or the account is misused.